This is Privacy Policy – Paul Scott & Sons Plumbing

Effective Date: 30March2026

Paul Scott & Sons Plumbing (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website, forms, phone calls, and messaging services.

1. Information We Collect

We may collect the following types of information:

Name

Phone number

Email address

Property address or service location

Details related to maintenance requests or service inquiries

Any other information you voluntarily provide

2. How We Use Your Information

We use your information to:

Respond to service requests and inquiries

Schedule and manage maintenance or service appointments

Send updates regarding your request or property

Provide customer support

Improve our services and operations

3. SMS/Text Messaging

By providing your phone number, you may consent to receive non-marketing SMS messages from Diamond Forest Properties related to:

Maintenance requests

Appointment scheduling and reminders

Service updates

Account-related notifications

Message frequency may vary. Message and data rates may apply.

You can opt out of receiving text messages at any time by replying:

STOP to unsubscribe

HELP for assistance

We do not send unsolicited marketing messages without proper consent.

4. Information Sharing

We do not sell or rent your personal information.

We may share your information only when necessary to:

Coordinate services with vendors, contractors, or technicians

Comply with legal obligations

Protect our rights, property, or safety

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.

6. Your Rights

You may:

Request access to your personal information

Request corrections or updates

Request deletion of your information (where applicable)

Opt out of SMS communications at any time

7. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Paul Scott & Sons Plumbing
Phone: 248-547-9334
Email: [email protected]

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Cookies, Tracking, and Analytics

We may use cookies, tracking technologies, and similar tools to enhance user experience and improve our services. These technologies may collect information such as browser type, device information, pages visited, and interactions with our website.

We may also use analytics tools to understand how users engage with our website and services. This helps us improve functionality and performance.

You can choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

10. Mobile Information and SMS Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By using our services, you agree to the terms outlined in this Privacy Policy.